Content is difficult to read on a screen. If you want students to engage with your online course, you need to improve the cognitive load. The best practices used for writing for the web include active voice, positive tone, the inverted pyramid, chunking text, bullet and number lists, and descriptive headings. In this post, we’ll examine how to improve the readability of your course using active voice.
Academic writing often slides into passive voice. Let’s be honest, we’ve all rearranged sentences to reach a word count requirement. Passive voice allows us to remove first person bias, but it makes the sentence more complex (the object happens to the subject). The reader must rearrange the sentence in his or her mind to understand it. If your content is too complex, the reader might give up.
Active voice is clear, concise, and easy to understand; it’s one of the best ways to improve writing. According to Strunk and White (2000):
“The habitual use of the active voice […] makes for forcible writing.”
I once inherited a document written in 45 percent passive voice. I challenged myself to only use active voice (and succeeded). The good news is you don’t have to do that. As a general rule, your content should use under 10 percent passive voice.
In some situations, you might use passive voice to remove responsibility. The famous example is an organization using “A mistake was made” rather than “I made a mistake.” In this case, the abstract verbiage removes the blame from a person; however, this usage is the exception not the rule.
How to convert passive voice to active voice:
Find the verb: If you see “to be” (am, is, are, was, were, been, etc.), the verb is in past tense—this causes passive voice.
Simplify the verb or use a descriptive verb: Replace the active verb with the “Simple Present” version (see Purdue OWL, Verb Tenses). Another option is to use a more descriptive verb.
Rearrange the sentence: The best way is to write Subject + Verb + Object. You might find this difficult at first. You’re already familiar with the current sentence, and you will need to think of another way to say the same thing.
It’s okay to write a draft in passive voice—just remember to revise!
Are you a subject matter expert, instructional designer, or course editor? Or do you write for the web? Leave your favorite tips for online content in the comments below.
Our eLearning Team is moving toward student-centered learning in our courses. This approach is often miles away from how the course existed in the past, or how the subject matter expert envisions the online course to be.
I have found three ways to help our team and SMEs move toward becoming student-centered in all of our course development projects.
First, provide onboard training for online/blended instructors. Next, build interaction into every course. And finally, establish and sustain teacher presence while facilitating the course.
1. Step into their shoes.
At the conclusion of the faculty training course that I facilitate for my university, participants consistently express value gained from “being a student” in the course. This constructive approach to training creates a safe space for future instructors to experience the nitty-gritty challenges that their students will also face. This is what they tell me:
Initially they are faced with their own misconceptions about online education and are forced to make time management decisions during the first week of training.
They experience gratification that comes from timely instructor feedback and encouragement.
They discover asynchronous momentum that develops in the discussion forum, and begin to research, practice, and develop strategies to create and sustain this kind of phenomenon in their own courses.
They experience tools within the LMS for the first time, and recognize the value of a Wiki activity, a Reflection journal, and publishing a video reflection in the Blog.
Being a student helps them understand the reasons for decisions made in the course design, and highlights strategies they must employ for students to have a successful online experience.
2. Design interaction.
Researchers find that designing the course to include social presence is a sure way to become student-centered. Creating opportunities for interaction and communication among members leads the way for social presence, which Richardson and Swan (2003) describe as: “The degree to which a person is perceived as ‘real’ in mediated communication. (p 70).
Julie and Kenneth Kendall, from the School of Business-Camden at Rutgers University, believe that storytelling works well to enhance social presence in an online course. When designing an online or blended course, consider presenting a scenario, a story, or case study through video, audio, or text. Then, ask students to share their perceptions, and interact with one another over them.
The Kendall’s found that four highly valuable functions result from this type of interaction in an online course:
members get a feeling for what has happened (experiential),
the decisions made and consequences that follow are explained (explanatory),
concepts, policies and strategies are validated (validation), and members are guided to a preferred outcome leading to success (prescriptive). (Kendall & Kendall, p. 68).
When designing an online/blended course, be upfront about why you are student-centered and make every decision accordingly.
3. Work hard at communicating.
Lala Hajibayova, writes in “Student’s Viewpoint: What Constitutes Presence in an Online Classroom?” that the Community of Inquiry framework informs presence in a practical way by recognizing that both instructor and student contribute to learning. Three types of presence work together in the COI framework: cognitive presence, social presence, and teacher presence.
Hajibayova believes that teacher presence buoys both cognitive and social presence, holding all three together for a strong student-centered online environment. She discovered that students perceive teacher presence when they receive regular communication through varying channels. Think engagement in discussion forums, email messages, course announcements, timely feedback on assignments, and thoughtful responses to questions they have asked. (Hajibayova, p. 22).
It takes considerable time in the first week of a course to establish instructor presence. You will stay busy answering questions via email, posting announcements to clarify expectations, involving yourself in the first discussion forum to model the type of activity students will need to embrace. Once students can trust that you are there, you can ease off a bit and rely on key instructor functions built into the course, like grading, feedback, facilitating discussion, and interacting with students in the private journal. As one training participant in my course put it:
“Teaching online is not a weekend job.”
These are just three strategies for becoming student-centered when designing online and blended courses—of course there are many more!
Our team would like to hear from you – what strategies have you found to be successful, and why do you think they worked so well? Do you have a story to share about teacher presence? Interaction? Putting yourself in your student’s shoes? Leave a comment to start the conversation!
Hajibayova, L. (2016). Students’ viewpoint: What constitutes presence in an online classroom? Cataloging & Classification Quarterly, 55:(1), 12-25.
Kendall, J. E. & Kendall, K. E. (2017). Enhancing online executive education using storytelling: An approach to strengthening online presence. Decision Sciences Journal of Innovative Education, 15(1), 62-81.
Richardson, J., & Swan, K. (2003). Examining social presence in online courses
in relation to students’ perceived learning and satisfaction. Journal of Asynchronous Learning Networks, 7(1), 68–88.
Ask any online student what they like about eLearning and they are likely to respond “the flexibility and convenience to study as it fits my schedule.” Ask them what they dislike and you may hear “the lack of personal connection.”
While students enjoy online learning, they sometimes feel isolated and detached from their instructor and peers. This is why instructors must look for ways to connect with online students. One way to connect is vocally.
Instructors can record audio messages to add a personal touch to the course. By posting a sincere, warm-hearted greeting, a professor can help online students feel welcomed. I have taught online speech courses for several years and have found that it is common for students to be terrified of public speaking. They are often extremely nervous about the class, so my goal with this message is to lessen that anxiety right off the bat:
Audio can also be used to provide assignment feedback. Because written words can be misinterpreted, hearing the instructor offer constructive criticism gives clarity and promotes learning.
Wolff-Hilliard & Baethe (2013) conducted a study comparing the use of text feedback, audio feedback, and video feedback. They found that appealing to multiple senses not only helped students to meaningfully connect with the instructor, it also aids the understanding of course content.
Use a free tool.
Numerous free online tools can help you record audio for your course. Audacity is a free, easy-to-learn audio recording software that can be downloaded from the web. It not only allows recording but also editing of audio files. Evernote is free, downloadable software that allows users to record a “voice memo” and send it via email.
As a professional announcer, I have the benefit of owning a home studio. But you do not have to be a seasoned broadcaster in order to effectively incorporate this form of technology into an online course.
Here are a few tips on what to do and how to do it:
Provide a recorded introduction for each week that gives an overview of the learning to take place.
Don’t “wing it” and don’t read it.
Take time to prepare. Script out what you would typically say in a face-to-face course when introducing the week’s lesson.
Although you will be using your script, you want to sound conversational—read through it several times prior to recording and work at achieving a natural vocal tone.
Provide verbal evaluations of student work.
It is important to give affirmation and encouragement—allow your recorded comments to supplement your written feedback.
Be specific; tell the student not only what is “wrong” with their work, but also what is “right” with their work.
The main thing to keep in mind is to be conversational.
Audio comments should be brief and engaging.
Use good vocal variety and strive to sound authentic, not rehearsed.
A simple trick for adding natural warmth to your voice is to smile as you speak.
Also, don’t be afraid to incorporate facial expressions and gestures. Although they can’t be seen in an audio recording, they can be heard. The more animated the speaker, the better the vocal delivery and overall sound.
Using your voice to connect with students in the online environment is just one way to add a personal touch. In my next post, “Form an Online Connection, Part 2,” I will help you discover how you can make eye contact with your online students. How does that work? Stay tuned.
Bhat, S., Chinprutthiwong, P., Perry, M., & International Educational Data Mining, S. (2015). Seeing the Instructor in Two Video Styles: Preferences and Patterns.
Boling, E., Hough, M., Krinsky, H., Saleem, H., & Stevens, M. (2012). Cutting the distance in distance education: Perspectives on what promotes positive, online learning experiences. The Internet And Higher Education, 15 (Special issue of the American Educational Research Association’s online teaching and learning special interest group), 118-126. doi:10.1016/j.iheduc.2011.11.006
El Mansour, B., & Mupinga, D. M. (2007). Students’ Positive and Negative Experiences in Hybrid and Online Classes. College Student Journal, 41(1), 242-248.
Wolff-Hilliard, D. d., & Baethe, B. b. (2013). Using Digital and Audio Annotations to Reinvent Critical Feedback with Online Adult Students. Delta Kappa Gamma Bulletin, 80(2), 40-44.